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FAQ

What are the bristles made from?

The bristles are made out of nylon which is not biodegradable but it can still be recycled! They are also soft and safe for the gums! We are also trying to find an alternative by using bamboo instead of nylon for the brushes, but due to some difficulties this will be available in a few months!

What is the hardness of the bristles?:

Dentists recommend choosing toothbrushes with soft bristles. It is a misconception brushes with harder bristles clean your teeth better. Dentists do not recommend hard or medium bristles because they damage your gums

Are your bamboo brushes panda friendly?:

There are more than 1000 species of bamboo on this planet. We manufacture the bamboo world brush from Moso bamboo. This is not food for our amazing pandas.

How can I track my order?:

Once dispatched we will email you your tracking number and link to track the shipment. If you have signed up for an account you can also retrieve this information from your account and my orders.

How do I return an Item?:

Please see our returns page for further information on how to return your item.

I've not recieved my order what do I do?:
On the rare occasion that you have not received your order then please contact the courier service directly. Please make sure you have the tracking number and order details to hand.
Should the courier not be able to resolve the delivery issue then please contact us 
I havent recieved an email confirmation email, what do I do?:
If you have not received an email confirmation please make sure to also check your spam/junk inbox before getting in touch with our customer service team who will be happy to check the status of your order.